Privacy Policy

Effective Date: June 5, 2026

Alawa Kundasang operates the website and manages accommodation bookings. We are committed to protecting your personal data and privacy in compliance with the Personal Data Protection Act (PDPA). This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

• To process your bookings and provide a seamless hospitality experience, we may collect the following personal information:
  Contact Details: Your name, email address, phone number, and physical address.
• Identification: Government-issued ID or passport details (required during check-in processing).
• Payment Information: Credit/debit card details, bank account numbers, or transaction histories processed securely through our third-party payment gateway (iPay88).
• Technical Data: IP addresses, browser types, and cookies used to improve your website browsing experience. 

How We Use Your Information

We use your collected data to:

• Process, confirm, and manage your accommodation reservations and payment transactions.
• Communicate important booking updates, check-in instructions, and respond to customer service inquiries.
• Verify identities and process security deposit refunds post-departure.
• Comply with local legal obligations, safety regulations, and law enforcement requests.

Data Protection & Third-Party Sharing

We implement strict administrative and technical security measures to protect your data from unauthorized access, alteration, or disclosure. We do not sell or rent your personal information to third parties. Your data is only shared with trusted entities necessary to fulfill your stay, including:

• Secure third-party payment processors to complete transaction verifications.
• Official regulatory bodies or local authorities when required by Malaysian law

Your Rights

You have the right to request access to, correction of, or deletion of the personal data we hold about you. If you wish to update your information or have questions regarding this
policy, please reach out to us using the contact details.